Processing Time
Orders are processed within 3–5 business days. Processing time does not include weekends, holidays, or shipping carrier transit time.
Shipping Time
At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.
Returns / Exchanges
Due to the nature of our products, all sales are final. Eye Kandys Beauty does not accept returns or exchanges. Eye Kandys Beauty products are intended for professional use only.
We do not offer refunds or exchanges as our products cannot be reused once returned.
Once an order has been placed, it cannot be canceled or refunded under any circumstances.
We appreciate your understanding and support of our small business.
Lost / Stolen Packages
Eye Kandys Beauty is not responsible for lost, stolen, delayed, or misplaced packages once they have been marked as shipped or delivered by the carrier. Customers are responsible for contacting the shipping carrier directly for delivery issues.
Returned Packages
If a package is returned due to an incorrect address or delivery issue, the customer may be responsible for additional shipping fees to have the order resent.
Local Delivery
Local delivery may be available in select areas. Customers will receive additional delivery information after checkout if local delivery is selected.
Professional Use Disclaimer
Eye Kandys Beauty products are intended for professional use only. Please read all product descriptions, adhesive requirements, and usage instructions before purchasing or applying products.
Information We Collect
We may collect the following types of information when you visit or make a purchase:
- Personal Information: such as your name, email address, phone number, billing address, and shipping address.
- Payment Information: processed securely through our payment provider (we do not store your full credit card details).
- Usage Data: including your IP address, browser type, and pages you visit to help us improve your shopping experience.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you about your order or inquiries.
- Improve our website, products, and customer experience.
- Send promotional emails (only if you have subscribed).
Protecting Your Information
We use secure payment systems and encryption methods to help protect your personal data. Your information is stored safely and is only accessible by authorized personnel.
Sharing Your Information
We do not sell or trade your personal information. We may share your data only with trusted third parties who help us operate our website or process orders (such as payment processors and shipping carriers).
Cookies
Our website may use cookies to enhance your browsing experience and help us understand how you use our site. You can choose to disable cookies through your browser settings.
Your Rights
You may request to access, correct, or delete your personal information by contacting us at [eyekandysbeautybar@gmail.com].
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 [eyekandysbeautybar@gmail.com]
📍 [EyeKandysBeauty]